Privacy Policy - Gardening New Cross

At Gardening New Cross, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: This includes your name, email address, phone number, and postal address.
Usage Data: Information about how you access and use our services, including your IP address, browser type, and browsing behavior.
Marketing and Preferences: Details about your interests and preferences to tailor our marketing efforts.

How We Use Your Information

Your information is used in the following ways:

Service Provision: To deliver the services you have requested, including garden planning and consultation.
Communication: To respond to your inquiries, send updates, and provide customer support.
Improvement of Services: To analyze usage patterns and improve our offerings.
Marketing: To send promotional materials and updates that may interest you.

Data Protection

We implement robust security measures to protect your personal information:

Encryption: All sensitive data is encrypted to prevent unauthorized access.
Access Control: Access to personal information is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Your data is stored securely and is only retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Rights

You have certain rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete information.
Erasure: You have the right to request the deletion of your personal data under certain circumstances.
Restriction of Processing: You can request that we limit the processing of your data.
Data Portability: You have the right to receive your data in a structured, commonly used format.
Objection: You can object to the processing of your personal data for specific purposes.

To exercise these rights, please contact us as described in the Contact Information section.

Cookies Policy

We use cookies to enhance your experience on our website:

Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Collect information on how visitors use our site to improve performance.
Functionality Cookies: Remember your preferences and choices to provide a more personalized experience.
Targeting Cookies: Used to deliver advertisements that are relevant to you.

You can manage your cookie preferences through your browser settings.

Third-Party Services

We may engage third-party service providers to assist in delivering our services. These providers are bound by strict confidentiality agreements and are only allowed to use your information as necessary to perform their functions.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Performance of a Contract: Processing is necessary for a contract we have with you.
Legal Obligations: Processing is necessary for us to comply with the law.
Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights.

Data Breach Notification

In the unlikely event of a data breach, we will notify the relevant authorities and affected individuals in accordance with applicable laws. We will provide details about the nature of the breach, the data affected, and the measures taken to mitigate any potential harm.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Criteria for retention include the duration of our relationship with you and compliance with legal obligations.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the appropriate channels provided on our website.

Changes to Privacy Laws

We stay updated with changes in privacy laws and regulations to ensure our policies remain compliant. Significant changes will be reflected in this Privacy Policy, and we will notify you of any major updates.

Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Additional Information

For more detailed information about specific data processing activities, please refer to the respective sections of this Privacy Policy.